Privacy Policy

[VERIFY THIS INFORMATION: this is a template. Have it reviewed against your actual practices and, ideally, by a legal professional before relying on it.]

Who we are

JOJ Recovery (“we”, “us”) provides vehicle recovery services from High Wycombe, Buckinghamshire. For this website and the services we provide, JOJ Recovery is the data controller. Business address: Bowerdean Road, High Wycombe, Buckinghamshire HP13 6AY. Email: info@jojrecovery.com. Phone: 07438 714234.

What we collect

• Contact details, your name, phone number and (optionally) email address.
• Job details, vehicle location, destination, vehicle make, model and registration, and a description of the problem.
• Photos, if you choose to upload or send them.
• Messages, calls, texts and WhatsApp messages you send us.
• Website data, basic technical data such as IP address and pages visited, and analytics data if you accept analytics cookies.

How we use it

We use your information to respond to your request, give you a quote, arrange and carry out the job, take payment, keep records for accounting and insurance purposes, and improve our website. We do not sell your data.

Lawful basis

We process your data to take steps at your request before entering into a contract and to perform that contract; to meet legal obligations (for example, tax records); and for our legitimate interests in running and improving our business. Where we use non-essential cookies, we rely on your consent.

Who we share it with

Only where needed: for example, with the garage or address you ask us to deliver your vehicle to, our IT and website providers, WhatsApp (Meta) if you contact us that way, our accountant, insurers, and the police or authorities where legally required.

How long we keep it

We keep job and invoice records for as long as required for tax and insurance purposes [VERIFY THIS INFORMATION: e.g. 6 years], and quote requests that don’t go ahead for up to [VERIFY] months.

Your rights

Under UK GDPR you can ask to access, correct or delete your data, object to or restrict how we use it, and ask for a copy in a portable format. Contact us using the details above. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

See our Cookie Policy.